Navigation Menu

Home

About our School

Meet the President

Classes Offered

Schedule

Class Inquiry

FAQs

E-Mail

Keep Informed

Contact Info

Customer Service and Image for the Restoration Industry

Other Classes

Customer Service and Image for the Restoration Industry

 

Did you forget where you came from? Remember when you first started - Clean trucks - Equipment sparkled - Staff looked great!!!!! STOP!!!!!!

 

How do we look today?

 

As an owner or manager I'm sure you know how things should look, but are we so busy that maybe we are not teaching our staff the little things any longer.

 

Remember, the smallest holes sink the biggest ships!!!!

Maybe its time we remind them who the customer really is!!

 

Does your staff understand that your customer doesn't care how good they are until they show how much they care!!!! (Learn about the emotional checking account).

 

Does your staff realize that until your customer gets to know them that they are looking at the cleanliness of your trucks, your equipment, their uniforms (If they have any), their hair, and they are forming an opinion about your company!! (Learn about the moment of truth).

 

I want you to reading the following - and then close your eyes to picture this scenario...

You and your spouse/girlfriend go to you favorite restaurant. The waiter/waitress is looks terrible and is wearing torn jeans!!! When your meal comes its too late isn't it? You will never go back to that restaurant.

 

Here is the problem

The owner was in the kitchen trying to make you the best meal you ever had, but it didn't matter did it. It was to late. You already formed an opinion about how bad the place was.

 

Is this happening to you??? Are you trying your best to build a business and your crew is out in front of your customers destroying it for you??? Maybe its time they attend this four hour exciting and fun class.

 

Contact Ron for more details on this private class.

Call 1-888-274-3774 Today or E-Mail Ron

Home About our School / Meet the President / Classes / Schedule / Class Inquiry / FAQ's / E-Mail / Keep Informed / Contact Info

Site Map